Frequently Asked Questions

How long will my order take?

Typically 2–7 business days, as advertised by our suppliers. Orders ship from warehouses inside the United States, are usually processed within 1–3 business days, and you get a tracking email as soon as your parcel is on its way.

How do I track my order?

Automatically — when your order ships, the tracking number is emailed to you. If the email has not arrived within a few days of ordering, check your spam folder, then contact us.

What if I need to return something?

Eligible items can be returned within 30 days of delivery. Email us with your order number and we will send the return address and steps. Damaged or wrong items are handled differently — send us a photo within 15 days and we arrange the fix at no cost to you. See the Returns Policy page for the full detail.

Do you ship outside the United States?

No — US addresses only for now. That is deliberate: it is how we keep delivery fast and returns simple.

How do you choose the products you sell?

Slowly. Each product type is researched first (our Guides page shows the thinking), and a product is only listed if it ships from US stock within our delivery window, its supplier accepts 30-day returns, samples match their photos and descriptions, and the price still makes sense next to what the big marketplaces charge. If a product fails any of those checks, it does not go on the site.

Why don’t you sell every kind of dog product?

Because car travel is the whole point of this store. A short, well-checked range beats a giant catalogue — especially when every item has to survive a real dog, a real car, and a real road trip.