Returns Policy

30-day returns: if a product is not right for you, you can return eligible items within 30 days of delivery for a refund.

What counts as eligible: items in their original condition that the item’s supplier accepts back — this is stated on each product page, and we only list products whose suppliers accept 30-day returns. For hygiene and safety reasons, some opened items may not be returnable; where that applies, the product page says so before purchase.

How to start a return: email us at the address on the Contact page with your order number. We will reply with the return address (the supplier’s warehouse — returns never need to come to a home address) and the steps. For change-of-mind returns, return shipping is the customer’s cost; the refund is issued once the supplier receives and checks the item.

Damaged, defective or wrong item: that is on us and the supplier, not you. Email us within 15 days of delivery with a photo or short video of the problem, and we will arrange a refund or replacement — including a prepaid return label if the item needs to go back.

Refunds: refunds go back to your original payment method once the return is processed.